TECHNICAL SUPPORT

There are no additional or hidden fees or microtransactions in any of our programs. After you bought a license - you get the full functionality of the program for the period for which you paid. And also all future updates of the program are available free of charge.

All our software is periodically updated via the Internet. All updates are FREE and you receive updates within the terms of your license. No additional fees or microtransactions.

Our programs are compatible with the vast majority of interactive shooting ranges on the market, for example iMarksman, Laser Ammo, Laser Shot, G-Sight, etc. If you need help setting up compatibility with third-party software from another manufacturer, we will help you or refund.

We do not sell laser weapons, cameras, and other equipment necessary for a virtual shooting range. At https://shooting-soft.com/ you can buy software for any kind of virtual shooting ranges. Our software is compatible with programs from any other manufacturers, for example iMarksman, Laser Ammo, Laser Shot, G-Sight, etc.

Yes, software are made with VR / 3D surround image support. It is important that the hardware (computer / projector / glasses) are compatible with each other and it could create a 3D image. For example, all equipment runs on NVIDIA 3D VISION

Minimum requirements:
Processor: at least 1.9 GHz Number of cores: at least 4
RAM: at least DDR3
RAM: at least 4 Gb
Operating system Windows 8/8.1/10/11
Video card: built-in video card can be used

Optimal requirements:
Processor: at least 2.3 GHz Number of cores: at least 4
RAM: at least DDR3
RAM: at least 8 Gb
Operating system Windows 8/8.1/10/11
Video card: discrete at least 4 Gb

Image quality and resolution depend only on the equipment on which the content will be played. The software supports all available screen resolutions, including 5K (5120 × 2880) / 4K (3840 × 2160) / FULL HD (1920 × 1080).

Games can be run both on a computer with a built-in video card and a projector with a resolution of 800x600, and on a computer with discrete video and a 5K / 4K / Full HD projector - accordingly, in the second case, the picture will be significantly better than in the first.

In case you don't like the product, 100% warranty for an unconditional (without an explanation of reason) refund for three days.

Yes You can apply for a trial version of any of our software. Use this application form or click on the request a trial version button in the site menu and get 3 days trial version. After your request you will get an email from support@shooting-soft.com (check spam folder as well)

Each software is divided into single-screen and multi-screen version
Single-screen is cheaper than multi-screen version.

Each of these versions has three types of licenses:

• 1 year license
• Unlimited license
• Unlimited PRO license

1 year license can be activated at 1 computer for 365 days. Has 3 reactivation copies (the possibility to transfer a license from one device to another).

Unlimited license can be activated at 1 computer perpetually. Has 3 reactivation copies (the possibility to transfer a license from one device to another).

Unlimited license PRO can be activated at 3 computer simultaneously perpetually. Has 10 reactivation copies (the possibility to transfer a license from one device to another).

All our software works without problems on Windows, and you can also use them on Mac OS through the Windows emulator.

All our software supports more than 15 languages:

• English
• Chinese simplified
• Russian
• French
• Dutch
• Deutsch
• Hebrew
• Hindi
• Italian
• Portuguese
• Spanish
• Swedish
• Tajik
• Turkish
• Uzbek
• Kazakh
• Kyrgyz

Yes, for our partners we provide special conditions and prices that you can see by leaving a request in a special form on this page https://shooting-soft.com/partners

It is likely that direct sunlight or other bright (brighter than the screen during calibration) light falls into the camera's field of view - the program works on them in the same way as on laser hits.

Make sure that the work surface is not exposed to any other light than the projector and the laser spot from the weapon.

Another mistake may be calibrating the camera with the lighting turned off or less illumination than at the time of use, such a calibration will lead to the installation by the program, at the time of calibration, of an insufficient (low) response threshold, because the maximum brightness of the working surface at the time of calibration was lower than at the time of use.

To avoid this error, calibrate the camera under the lighting in which you plan to use the shooting range.

The same situation may occur if you use glossy or dark (black) surfaces as a screen for the projector, which reflect the light of the projector unevenly.

The optimal solution would be:

• Project an image onto a white matte surface.
• Calibrate the camera under the lighting in which it is planned to use the shooting range.

Shooting range programs can be installed on any device (computer), but the license (activation key) will only be valid on one of them (where the last successful activation of the product was made).

To transfer software from one device (computer) to another, you must deactivate the license (activation key) on the device where the shooting range is currently installed. To deactivate, you must press and hold the "SHIFT" or "CTRL" key on your keyboard and run the program whose license you want to deactivate. Then, in the license management window, click on "deactivate", and confirm the deactivation. In this case, the device must be connected to the Internet.

If when you click on the link you do not download, then click on the link with the right mouse button, and after - "open in a new window" or "open in a new tab" - the download of the file will begin.

We will send you a new activation key and block the old one, write to us in the chat (bottom right) or at support@shooting-soft.com and we will discuss all the details with you.

The camera should be at a distance as close as possible to the working surface (projection / targets). It is important that the field of view (screen) of the camera is maximally occupied by the working surface (projection / targets) on which it is directed and within which it is necessary to determine the coordinates of the hit points. The camera must be firmly fixed in one place. If, after the calibration is completed, the camera is moved, then the coordinates of the hit points will be proportionally shifted in the opposite direction from the camera shift.

It is likely that scaling is involved in your system. It must be returned to the value of 100% in the following way: you must right-click on an empty spot on the desktop, and then - "screen settings". In the window that opens, you need to find the "scale and layout" parameter. The downstream setting "Resizing Text, Apps, and Other Items" needs to be changed to 100%. After that, you need to restart your computer and re-calibrate the camera. If these actions did not help, write to us in the chat (bottom right) or at support@shooting-soft.com and we will help you with the settings.

Reconnect the camera to a different USB port and restart your computer. If an extension cord is used, then you need to make sure that it is active (there is a special control block on such extension cords). Try to connect the camera without an extension cable (if used) - if the program detects the camera without an extension cable, then the problem is probably in the extension cable and it will need to be replaced.
If these actions did not help, write to us in the chat (bottom right) or at support@shooting-soft.com and we will help you with the settings.

The camera requires an active extension cable (it has a special control unit). You can purchase active extension cords from AOPEN or VCOM.

Make sure that the camera calibration is correct (the blue calibration rectangle in the CAM CLICKER program should highlight the projection evenly), and that the "start shooting" button is pressed (if the button is pressed, instead of "start shooting" it will display "stop shooting")

Make sure the application is running as an administrator. Right-click on the program shortcut, select "properties", and then - "advanced". In the window that opens, check the box "Run as administrator"

Yes you can, and it's pretty simple to make. You can read more in this article: https://shooting-soft.com/blog/golfsimulator

Yes, our software is designed for curved screens. It is best to use 180 degrees. The main question is the technical feasibility of your projector, which should display an image on a curved screen without distortion.